1. Order Cancellation
We understand that plans can change. You may cancel your electric scooter order under the following conditions:
- Before Shipping:
Orders can be cancelled within 24 hours of purchase. (Please note that transaction charges will not be refunded.) - To Cancel:
Contact our support team at electricpev@gmail.com or call us at:
9457761692, 8449922217, 8394004001, 9837919890, 8394932907, 6396656781 - After Shipping:
Once your scooter has been dispatched, the order cannot be cancelled.
2. Refund Policy
Eligibility for Refunds:
Refunds are applicable in the following cases:
- Order cancelled before dispatch
- Manufacturing defect verified by our service team (within warranty terms)
Non-Refundable Items:
- Custom scooters
- Accessories once used
- Scooters damaged due to misuse or accidents after delivery
Refund Process:
- Refunds will be processed to your original method of payment within 7–10 business days after inspection and approval.
3. Returns & Replacement
Return Window:
Scooters can be returned within 7 days of delivery if:
- There is a manufacturing defect
- A wrong item was delivered
Return Process:
- Raise a return request via our Returns Portal or email us at electricpev@gmail.com
- Our logistics team will schedule a pickup
- After inspection, a replacement or refund will be initiated
Note: Delivery/Return charges will be applicable.
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